If you are getting mixed answers by talking to various people in the job corps office, then I suggest doing the same thing any time I have a problem when calling into a call center or office of any sort. Tell the person who answers that you have had varying answers so you would like to speak to their supervisor. Often, those who answer phones want to appear impressive to their bosses and handle everything by the script they are taught to follow. They can only answer questions that are pre-taught and okayed for them to answer. If its a question or problem outside of their authority to address, answer or fix, then it doesn't matter how often you ask, you will get mixed answers because the person on the line is guessing to try to help you. All you can do is explain your situation then tell the current person on the line at Job corps that you would like to speak to their supervisor or boss. And quickly reassure them that you realize that there will sometimes be questions that a person can not answer or has authority to help with, and even if they insist on answering and trying to help, you still want to also talk to thier boss and let them know that they are not in trouble, rather, you'd be very grateful at their customer service of realizing it is best to put you in contact with their supervisor. I have had many refuse to do so but as I kept working on them, they would finally allow me to, especially if I remembered their name and used it and told them I would only call back and ask someone else telling name so and so wouldn't honor the request to speak to the boss. It usually never comes to that but that will make the orneriest person send you on to the boss. Most places now mention having automated recording of your call. Thats to protect them from someone claiming something that didn't happen in the call but you can also use it to your benefit. I used to work in a call center and believe me, they do listen to those taped calls to see if you are following the script exactly and not leaving anything out. Any arguing with a customer who wants something you can't give them, will be a situation for the superior there and if they don't pass the call on, they can get in trouble. [ Dragonflymagic's advice column | Ask Dragonflymagic A Question ]
Attention: NOTHING on this site may be reproduced in any fashion whatsoever without explicit consent (in writing) of the owner of said material, unless otherwise stated on the page where the content originated. Search engines are free to index and cache our content. Users who post their account names or personal information in their questions have no expectation of privacy beyond that point for anything they disclose. Questions are otherwise considered anonymous to the general public.